Hi, I'm
Kamalakannan Giriyappan
Hospitality Manager
6+
Years Of Experience
50+
Events Managed & Coordinated
12%
Guest Satisfaction Improvement
My Skill Set
Hospitality Operations, Event Management & Guest Experience Optimization
Operations & P&L Management
Managing strategic operations, financial planning, and cost control while optimizing profitability and ensuring efficient resource allocation across hospitality environments.
Event & Banquet Coordination
Coordinating high-volume events including banquet planning, catering logistics, and service execution while maintaining service standards and operational efficiency.
Guest Experience & Service Excellence
Enhancing guest satisfaction through service standardization, feedback analysis, and service recovery strategies while maintaining consistent hospitality excellence standards.
Why Choose Me
My Experience Area
Projects
My Amazing Works
Experience
Scarborough Convention Center
Roles & Responsibilities
• Directed banquet floor layouts reducing service congestion by 20% while optimizing guest seating zones and service pathways during event preparation.
• Administered workforce scheduling reducing table service delays by 15% while allocating service stations and managing staff coverage across events.
• Governed catering delivery cycles maintaining 100% food safety audit scores while coordinating meal dispatch timing and presentation standards.
• Resolved guest escalations reducing complaint recurrence by 18% while coordinating service recovery strategies and kitchen adjustments effectively.
Sun Island Resort & Spa
Roles & Responsibilities
• Led restaurant operations improving guest satisfaction by 12% through service standardization, staff training, and optimized table turnover strategies.
• Managed inventory and procurement reducing stock variance by 10% while ensuring accurate reconciliation and compliance with audit requirements.
• Supervised cross-functional teams achieving 95%+ guest experience ratings during high-volume resort occupancy periods through effective leadership.
• Analyzed guest feedback trends reducing recurring complaints by 14% while implementing continuous service improvement initiatives.
Rain Tree
Roles & Responsibilities
• Prepared dining areas reducing table setup time by 25% while organizing tableware, menus, and service stations efficiently.
• Recommended wine pairings increasing beverage sales by 15% while aligning selections with menu offerings and enhancing guest experience.
• Recorded guest feedback improving satisfaction scores by 10% while categorizing service issues and supporting quality improvement processes.
• Facilitated ISO audit preparation achieving 100% compliance while verifying sanitation documentation and reviewing operational records.
DEGREE
EDUCATION
Hospitality Management in Canadian Hotels and Resorts
September 2023 - April 2025
Bachelor’s in Hospitality Management and Catering Science
May 2013 - April 2016
Professional Recognition & Feedback
Awesome Service
Testimonial 1
